Refund policy

RETURNS AND PRODUCT EXCHANGES
We accept returns and product exchanges within 14 days of the package delivery. The shipping cost is at the customers expense.
All returned products must be in their original condition, with the product tags still attached, and the products must still have its original packaging. All returned products will be inspected when we receive them, and any item in unsuitable condition will be returned to you at your expense. All goods are your responsibility until they reach our warehouse. Please ensure that you package your products properly to prevent any damage to the products or boxes. We are not responsible for any products that are returned to us in error.
IMPORTANT: You need an RA number before shipping your return package to us. Contact us at info@polarpiece.com with the following information in order to receive an RA number:
Your full name
Your address
Your phone/mobile phone number
The name of the products returned
Please DO NOT ship your return package before you have received an RA number from us.
When we receive the product in the same condition as we sent it we will issue a refund or return another product depending on what you wish.  We highly recommend that you use a carrier with package tracking and insurance. We cannot replace packages lost during shipping.
We will issue the refund for returned items to the same credit card as the one used when ordering. 

FAULTY ITEMS
If any items are faulty when received, we will either offer a replacement item or provide a full refund (including any shipping fees you paid on the order).  In some cases, we may request the item returned to our warehouse so we can fix it.  Make sure that you contact us at info@polarpiece.com with the following information before you return the items:
Your full name
Your address
Your phone/mobile phone number
The name of the products returned
Please DO NOT ship your return package before you have received a confirmation from us.

SHIPPING INFORMATION
We use Canada Post as our primary shipping provider. You may track your orders using the tracking number received in your shipping confirmation e-mail at canadapost.ca

INTERNATIONAL SHIPPING
Canada Post does not offer shipping to all countries.  It may be necessary to select a different shipper in order to receive a parcel outside of Canada.